CoolOn Terms of Use

These terms set out the rules for using the CoolOn app, the CoolOn pendant together with the app, and the CoolOn service: your account and cloud processing (together "CoolOn"). CoolOn is provided by BUSINESS IN PATTAYA CO., LTD. (Thailand), "we" in these terms. By tapping "Accept and continue" or by continuing to use CoolOn, you accept these terms. If you do not agree with them, do not use CoolOn.

1. What CoolOn does

CoolOn saves conversations recorded by the pendant and audio recordings you upload yourself. When you choose to, CoolOn transcribes speech and uses AI to prepare summaries, tasks, day summaries and answers to questions about your recordings.

Some features work without an account: importing, storing and playing recordings, and on supported iPhones also on-device speech recognition. Cloud processing needs an account and your separate consent.

CoolOn is in early access: features change, and errors and interruptions are possible.

2. Account

• You must be at least 13 to use CoolOn. If you are a minor under the law of your country, you need the consent of a parent or legal guardian.
• Sign up with your own email address and do not share your password.
• You are responsible for what happens in your account. If you suspect someone else has access, change your password and write to us.
• You can delete your account in the app: Settings → CoolOn account → Delete account. Sessions end at once. After 30 days, deletion of the account and its data on the server begins; until then, the deletion can be cancelled.

3. Recording conversations and other people

You decide when to record, and you are responsible for making sure a recording is lawful.

• In many countries a conversation may be recorded only with the consent of everyone taking part. Check the rules of the country and place where you record.
• Tell people you are recording, and stop if someone objects.
• Do not record secretly, and do not record where it is prohibited or where people expect privacy.
• Treat other people's recordings with care: do not publish or share them without a lawful reason.

4. AI results

Transcripts, summaries, tasks and assistant answers are generated automatically. They can contain mistakes, gaps and misheard names, numbers and dates.

• Check anything important against the original recording.
• CoolOn does not give medical, legal, financial or other professional advice.
• Do not make important decisions based on AI results alone.

5. Your data

• Your recordings, transcripts, summaries and tasks remain yours.
• You allow CoolOn to process them only as far as needed for the features you turn on. For cloud processing, audio goes to the Soniox speech recognition service, and text goes to language models through OpenRouter. Data passes through the CoolOn server.
• You can withdraw consent to cloud processing in your account settings. Withdrawal stops new transfers; jobs already sent may still finish.
• Your archive is stored on your iPhone. An account does not back up the whole archive: if you delete the app or lose your phone, recordings can be lost.
• More about data: Privacy Policy.

6. What is not allowed

• breaking the law or violating other people's rights, including the right to privacy;
• tracking or stalking people, or collecting information about them without a lawful basis;
• trying to access other people's accounts or data, or bypassing the service's protections and limits;
• overloading the service, or taking apart or copying the CoolOn server;
• reselling access to CoolOn without our written permission.

7. Limits and payment

Cloud processing may be limited by your account's quota. When the quota runs out, audio stays on the iPhone and transcription waits until processing resumes. If limits or features become paid, we will tell you the price and terms in advance, and you will pay only if you agree.

8. Connected services

Your own agent, the calendar and memory for agents work only if you turn them on. A connected agent sees only what you allow in Settings. Third-party services and their terms are the responsibility of their owners. Follow the terms of third-party services you use with CoolOn, such as your mobile carrier.

9. The pendant and updates

The pendant works together with the app. The app may offer pendant firmware updates: install them on a charged pendant and do not interrupt them. Terms of sale, warranty and returns for the pendant are set when you buy it.

10. Availability

We are developing CoolOn and may change, add or remove features, and pause the service for maintenance. We try to keep CoolOn reliable, but we do not promise uninterrupted or error-free operation. CoolOn is provided "as is".

11. Liability

To the extent the law allows, we are not liable for indirect losses, lost profits, loss of data on your device, the consequences of decisions made based on AI results, or recordings made without the required consent. These terms do not limit consumer rights that cannot be limited by law.

12. Ending use

You can stop using CoolOn and delete your account at any time. We may restrict or close access to an account for a serious or repeated breach of these terms or the law. Where possible, we will warn you in advance and explain why.

13. Changes to these terms

We may update these terms. We will tell you about significant changes in the app in advance. If you keep using CoolOn after a new version takes effect, it is considered accepted. The version date is at the top; the current version is in the app and at coolon.app/en/terms.

14. Governing law and disputes

These terms are governed by the laws of the Kingdom of Thailand. If a dispute arises, write to us first: we will try to resolve it within 30 days. If we cannot agree, the dispute goes to the competent courts of Thailand. If you use CoolOn as a consumer, you keep the protection of the mandatory laws of the country where you live.

15. If you got CoolOn from the App Store

• These terms are between you and BUSINESS IN PATTAYA CO., LTD., not Apple. We, not Apple, are responsible for the app and its content.
• You may use the app on Apple devices you own or control, as permitted by the App Store rules.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any. Apple gives no other warranty for the app.
• Apple is not responsible for claims relating to the app, including claims about its quality, legal compliance and consumer protection.
• If anyone claims that the app infringes their intellectual property rights, we, not Apple, will deal with it.
• You confirm that you are not located in a country subject to US sanctions and are not on any US sanctions list.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them.

16. Contact

• Company: BUSINESS IN PATTAYA CO., LTD. (บริษัท บิสิเนส อิน พัทยา จำกัด), registration number 0205565045345.
• Address: 399/37 Room 1, Moo 12, Nong Prue, Bang Lamung, Chon Buri 20150, Thailand.
• Email: [email protected]
• Support: coolon.app/en/support