Support

Contact us

Get help with sign-in, recordings, your pendant, payments and personal data requests.

[email protected]

Include your account email, app version, phone model and a short description of the issue. For payment questions, add an order or payment reference if available.

Do not send passwords, sign-in codes, full card details or other people’s recordings. Remove personal information from any screenshot.

Trouble signing in

Check your email address and spam folder. If the email does not arrive or the link fails, write from the account email and include the time of the attempt. Do not forward verification codes.

Recording, transcription and pendant

Tell us whether the recording came from the pendant or a file import, the processing mode, error message and approximate time. For connection issues, check the pendant battery and Bluetooth permission. Keep the original recording; do not uninstall the app or reset the device for troubleshooting.

Delete your account or data

If your version includes “Delete account”, use account settings and read the confirmation. You can also email [email protected] with the subject “Account deletion” or “Data request”. Specify whether your request concerns an account, pilot application or particular data. The local archive on your phone is managed separately.

Payments and orders

The pendant and a subscription to digital features are separate products. For charges, subscription cancellation, refunds or delivery, contact us with the purchase email and order reference. Applicable terms depend on the purchase and payment channel; contacting support does not itself confirm a refund. Do not send bank card details.

CoolOn operator

Business in Pattaya Co., Ltd.
บริษัท บิสิเนส อิน พัทยา จำกัด

Company registration number: 0205565045345.

399/37, Room 1, Moo 12, Nong Prue, Bang Lamung, Chon Buri, Thailand.